(555) 123-CARS

Returns & Exchanges

Hassle-free returns and exchanges for your classic car parts

30-Day Returns

Return most items within 30 days of delivery

Free Return Shipping

We cover return shipping costs for defective items

Fast Refunds

Refunds processed within 3-5 business days

Return Timeframes

Standard Returns

30 days from delivery date

  • • New, unused parts in original packaging
  • • Engine components and drivetrain parts
  • • Interior and exterior accessories

Extended Returns

60 days from delivery date

  • • Special order items over $500
  • • Custom fabricated parts
  • • Restoration project packages
Eligible Items

Returnable Items

  • • Unused parts in original packaging
  • • Items with all original tags and documentation
  • • Parts that haven't been installed or modified
  • • Defective or damaged items (any condition)
  • • Wrong parts sent due to our error

Non-Returnable Items

  • • Electrical components that have been installed
  • • Fluids, oils, and consumable products
  • • Custom-made or personalized items
  • • Items damaged by misuse or installation
  • • Parts purchased over 30 days ago (standard items)
Return Process
1

Contact Us

Call (555) 123-4567 or email [email protected] to initiate your return

2

Get Return Authorization

We'll provide you with a Return Merchandise Authorization (RMA) number and return instructions

3

Package & Ship

Pack items securely in original packaging and ship using the provided return label

4

Receive Refund

Once we receive and inspect your return, we'll process your refund within 3-5 business days

Exchanges

Need a different size, color, or part number? We offer free exchanges for:

  • Wrong size or specification ordered
  • Color or finish variations
  • Compatibility issues (with proof of vehicle specs)
  • Defective items

Fast Exchange Program: For in-stock items, we can ship your replacement before receiving your return to minimize downtime on your project.

Refund Information

Refund Methods

  • Original payment method (credit card, PayPal)
  • Store credit (with 10% bonus value)
  • Check by mail (for large refunds over $500)

Processing Times

  • Credit card refunds: 3-5 business days
  • PayPal refunds: 1-2 business days
  • Store credit: Immediate upon return processing
Defective or Damaged Items

Received a defective or damaged item? We'll make it right immediately:

  • • Free return shipping (we provide prepaid label)
  • • Priority replacement shipping at no charge
  • • Full refund including original shipping costs
  • • Expedited processing (24-48 hours)

Need Help with a Return?

Our customer service team is here to help make your return as easy as possible.